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Hello, This is Manila. How Can I Help You?

Hello, This is Manila. How Can I Help You?

Last week I tried to pay my credit card bill online.  Using a different computer, the site wanted to verify my identity with a security question – “what is the name of your elementary school?”  After three failed attempts, the system locked my account, forcing me to call to re-activate.  When I called Capital One, the girl on the other end of the line spoke perfect English, though she had a slight, almost unnoticeable accent that has become very familiar…

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